MDGP 2013 Feature of the Day: Hotline Notes Re-Sorted

Microsoft are posting the Microsoft Dynamics GP 2013 Feature of the Day series on the Inside Microsoft Dynamics GP Blog.

The fifty fourth feature they’ve announced is Hotline Notes Re-Sorted.

Currently in Service Call Management, the hotline notes are appended to the bottom of the text rather than inserting the latest notes at the top of the stack.

With Microsoft Dynamics GP 2013, notes entered in the Hotline Entry window are displayed in the Call Number Note window newest first. You will always have the most recently entered information at the top of the window. Any additional notes you enter in the Note window will remain where you entered them.

Service Call Entry/Update

This new feature is targeted at the following roles:

  • Dispatcher
  • Customer Service Manager
  • Customer Service Rep
  • Outbound Technician
  • Account Manager
  • Sales Manager
  • Dedicated Sales Rep
Ian Grieve

About Ian Grieve

Ian is a Microsoft Dynamics GP certified consultant specialising in the delivery of Microsoft Dynamics GP projects and currently working for Perfect Image Ltd., a Microsoft Partner and VAR in the North East of England. Ian has worked with Microsoft Dynamics GP since 2003 and, over the nine years since, has dealt with all aspects of the product life-cycle from presales, to implementation, to technical and functional training, to post go-live support and subsequent upgrades and process reviews. In his spare time, Ian runs the azurecurve | Ramblings of a Dynamics GP Consultant blog dedicated to Microsoft Dynamics GP and related products.
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