MDGP 2013 Feature of the Day: Hotline Notes Re-Sorted

Microsoft Dynamics GPMicrosoft are posting the Microsoft Dynamics GP 2013 Feature of the Day series on the Inside Microsoft Dynamics GP Blog.

The fifty fourth feature they’ve announced is Hotline Notes Re-Sorted.

Currently in Service Call Management, the hotline notes are appended to the bottom of the text rather than inserting the latest notes at the top of the stack.

With Microsoft Dynamics GP 2013, notes entered in the Hotline Entry window are displayed in the Call Number Note window newest first. You will always have the most recently entered information at the top of the window. Any additional notes you enter in the Note window will remain where you entered them.

Service Call Entry/Update

This new feature is targeted at the following roles:

  • Dispatcher
  • Customer Service Manager
  • Customer Service Rep
  • Outbound Technician
  • Account Manager
  • Sales Manager
  • Dedicated Sales Rep

What should we write about next?

If there is a topic which fits the typical ones of this site, which you would like to see me write about, please use the form, below, to submit your idea.

Your Name

Your Email

Suggested Topic

Suggestion Details

Looking for support or consultancy with Microsoft Dynamics GP?

I no longer work with Microsoft Dynamics GP, but the last company I worked for was ISC Software in the UK; if you’re looking for support or consultancy services with Microsoft Dynamics GP you can contact them here.

Leave a Reply

Your email address will not be published. Required fields are marked *