Error Logging into Jet Hub : “IDX20803: Unable to obtain configuration from: ‘System.String’.”

Jet HubI did an install of Jet Reports recently on new demo VM and found that I had a problem logging into the Jet Hub. When I tried to log in, I was always getting this error:

Error message when trying to log into Jet Hub


IDX20803: Unable to obtain configuration from: 'System.String'.

I did some debugging myself and got nowhere in working out the cause of the problem as everything looked fine. An online search found an article on the
Jet Support Knowledge Base which discussed a similar error.

Stepping through the recommended troubleshooting steps I found that running IISRESET in an administrator command prompt resolved the problem. Running this command is part of the installation steps for jet Hub, so it looks like I overlooked running it during the install.

One to make sure I remember to do on the next install of Jet Repots that I do.

Jet Hub’s Supported Excel Functions

Jet HubI’ve been doing an increasing amount of work with Jet Reports and have come across two Excel functions which do not work with Jet Hub; they work fine in a Jet Report in Excel, but are apparently not supported in the Jet Hub.

The two I’ve encountered problems with are:

  • CONCAT isn’t supported, but the older CONCATENATE function is supported.
  • RATE; this was actually used by a client in a formula and we then discovered it wasn’t supported when uploading the report to jet Hub when I was showing him how to use it. We’ll need to find a way to work around this unsupported function.

There is a list of supported Excel functions in Jet Hub available from insight Software; I need to start referring to this list more often when creating reports and make sure clients do the same.

New book on Jet Reports with Microsoft Dynamics GP available

Microsoft Dynamics GPI have a new book available now called Jet Reports with Microsoft Dynamics GP; this book is aimed at end-users or consultants looking to use Jet Reports with Microsoft Dynamics GP for financial and/or operational reporting.

The book covers the basics of installing and configuring Jet Reports as well as how to design and build reports using the Excel Add-in, before moving on to step-by-step guides on creating six different types of report and closing with a look at the report building tools and Jet Hub.

Jet Reports with Microsoft Dynamics GP by Ian Grieve

The book is available as an eBook direct from my azurecurve Publishing site or from Amazon (for $5 more):

The book is structured into these chapters:

  • Chapter 1, Introduction to Jet Reports, introduces Jet Reports and explains what type of reporting for which it can be used.
  • Chapter 2, Implementing Jet Reports, covers the installation of Jet Reports including the Jet Service Tier and Jet Hub.
  • Chapter 3, Configuring Jet Reports, shows how to configure Jet Reports once it has been installed.
  • Chapter 4, Introducing the Excel Add-in, introduces the Excel Add-in and the features available.
  • Chapter 5, Report Structure, shows how reports can be structured to make maintaining them easier.
  • Chapter 6, Using the functions in the Excel Add-in, shows how each of the four Jet Functions can be used.
  • Chapter 7, Creating and using an Options page, covers the creation and use of an options page in reports.
  • Chapter 8, Create a Summary Trial Balance, steps through the creation of a Summary Trial Balance report.
  • Chapter 9, Create a Detailed Trial Balance, shows how to make the Summary TB from the previous chapter into a Detailed report.
  • Chapter 10, Create a Balance Sheet, covers the creation of a formatted Balance Sheet.
  • Chapter 11, Create an Income Statement, covers the creation of an Income Statement and how to make it an intercompany/consolidated version.
  • Chapter 12, Create a Summary Payables Aged Trial Balance, shows how to create a Summary Payables Trial Balance report.
  • Chapter 13, Create a Purchase Order by Vendor Report, covers the creation of an operational report on purchase orders.
  • Chapter 14, Report Creation Tools, introduces the tools which can be used to make creating reports easier.
  • Chapter 15, Using Jet Hub, shows how users can access Jet Reports via web access and without a local install of Jet Reports.

If you buy the ebook from me directly, the coupon code JetWithGPLaunch will get you 20% off the price of this book (offer available until the end of July 2020).

Jet Reports is Now Jet Global Data Technologies

Jet Global Data TechnologiesAs of 1st Ovtober 2018, Jet Reports have re-branded to Jet Global Data Technologies (or Jet Global for short).

Since Jet Reports was created, the company has gone through a number of changes and no longer just does reporting. This was true enough as was, but with the recent release of Jet Budgets it is even more accurate. The name change is meant to represent this expanded focus.

As part of the company re-brand, the products have also been re-branded:

Old Product Names Now Product Names
Jet Express for Excel Jet Basics
Jet Professional Jet Reports
Jet Enterprise Jet Analytics
Jet Web Portal Jet Hub
  Jet Budgets

As you can see, the Jet Reports name itself is not going away; instead Jet Professional has been re-branded to Jet Reports. My initial thought was that I didn’t like Jet Professional being re-branded to Jet Reports as this could cause confusion for clients, but I think the reality is that most clients already refer to Jet Professional as Jet Reports.

Jet Global also promise that existing users and partners “will experience the same level of service and even more features and functionality now than ever before, and there will be no significant changes to the way Jet Global conducts business with its global partners and customers”.