Fix for recent Word template issue available for Microsoft Dynamics GP 2016 in Year End Update

Microsoft Dynamics GPThe recent problem with opening Word templates generated from Microsoft Dynamics GP, which was already fixed in Microsoft Dynamics GP Fall 2020 Release, has just had a fix released for Microsoft Dynamics GP 2016.

The fix can be downloaded from the patch releases page on CustomerSource lock in the U.S. 2020 Year-end Update in Dynamics GP which is available for Dynamics GP and Dynamics GP 2016.

It’s important to note that Dynamics GP 2016 is out of mainstream support in July 2021 so that version will not receive any further year-end updates for regulatory changes, so you will need to organise an upgrade to the latest version next year.

Error opening Word templates from Microsoft Dynamics GP Workflow Action emails

Microsoft Dynamics GPA client reported a problem with workflow approvers opening the batch edit list on a Microsoft Dynamics GP General Ledger Batch Approval workflow action email this morning; only a few users are having problems while everyone else is working without problem. The users with the problem are getting this error when trying to open the Transaction Edit List report on the email:

Word experienced an error trying to open the file...

Microsoft Word

Word experienced an error trying to open the file.
Try these suggestions.
* Check the file permissions for the document or drive.
* Make sure there is sufficient free memory and disk space.
* Open the file with the Text recovery converter.
(C:...transaction Edit List.docx)

I did some research and found there was a recent post on the Dynamics GP Support and Services Blog where they covered this same issue. The blog post was only four days ago and they acknowledge the issue is ongoing and offer the workaround of downgrading Microsoft Office to work around the issue (I did this recently when sending emails using MAPI caused Dynamics GP to crash).

The problem does not just affect the Word template reports from Workflow Batch Approval emails, but also the Word templates used for sending purchase or sales orders, remittances and so on. For the non workflow Word templates, you could reconfigure the templates to use PDF, or one of the other formats, instead of Word, but, unfortunately, this option is not available for the batch edit lists.

Following the initial report, we’ve had a number of other clients report the issue, so it may be worth preempting problems and block Office updates for Dynamics GP users until a fix is in place from Microsoft.

Microsoft Dynamics GP Workflow Payables Batch Approval email not including Word template

Microsoft Dynamics GPA client has recently been working on a project to implement approval workflows in a few modules of Microsoft Dynamics GP, but had an issue with the Payables Transaction Approvals notification emails not always including the Word template which all of the steps are marked to include.

There appeared to be no pattern on which approval emails either did or did not include the Word template; a user would receive the Word template on to emails, then not on the third, but again receive it on the fourth.

Doing some searching online found a post by Rob Klaproth of Armanino where he had the same issue and confirmed that there is a known issue logged with Microsoft whereby when the user submits a document for approval, and clicks submit on the comment box before the Word template has finished generating the email will not include the Word template.

The workaround for this issue is to make sure that users wait until the Word template has finished processing, as shown by the Template processing message at the bottom of the main Microsoft Dynamics GP window. If they wait until this processing has completed before hitting submit, the Word template will be included on the notification email.

This issue affects all of the edit list Word template attachments through all of the Workflow approval types.

Run Application Error Generating Remittances

Microsoft Dynamics GPI was onsite with a client a while ago helping them create new Citrix XenApp Gold Build Servers. When users were testing, they encountered the following error when generating remittances:

Run application error message


"C:UsersTEMP~1.FLAppDataLocalTempCheck Remittance~2.docx" '
returned 5

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Hands On With Microsoft Dynamics GP 2018 R2 New Features: Email POP PO Other Form

Microsoft Dynamics GPThis post is part of the Hands On With Microsoft Dynamics GP 2018 R2 New Features series in which I am going hands on with the new features introduced in Microsoft Dynamics GP 2018 R2 (which was released on the 2nd October). I reblogged the new features as Microsoft announced them along with some commentary of how I thought they would be received by both my clients and I. In this series, I will be hands on with them giving feedback of how well they work in reality.

The twenty-third new feature is Email POP PO Other Form. This feature makes the Purhcase Order Other Form available for email.

My hands on with the feature was somewhat abbreviated when I discovered that there was no default Word Template available. While technically allowing a PO to be emailed using the Other Form, the lack of a default Word Templates means that there is a large amount of effort involved to make it available.

To create a new Word Template, you need to use the Word Template Generator to create a Word Template from the Report Writer XML and then format the resulting template; this is a long, complex and difficult to process to do in order not to break the template so email, or even the Word Template itself, doesn’t get broken.

Click to show/hide the Hands On With Microsoft Dynamics GP 2018 R2 New Features Series Index

Report Used for the Reprint Check Remittance

Microsoft Dynamics GPMicrosoft Dynamics GP 2013 saw the introduction of the ability to reprint the check remittance report. This feature was a very nice one to see, as numerous clients, if not all of them, had been asking for.

At some point after this, and I am not sure in which version, the ability to email the reprinted remittance was introduced:

Payments Payable Zoom

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MDGP 2016 R1 Feature of the Day: Word Templates for Batch Approval Workflow

Microsoft Dynamics GP 2013 R2 saw the introduction of the Workflow 2.0 (which was the subject of my fourth book. Workflow 2.0 was enhanced further in both Microsoft Dynamics 2015 R1 and R2, and is again being improved in Dynamics GP 2016 R1.

This time, the enhancement is a twofold one. Firstly, the Batch Edit lists have a default Word Template and, secondly, this can be emailed to the workflow approver:

Workflow Maintenance

Edit List Report

The main features of are:

  • Workflow Batch Approvals now have a default Word Template for the following edit lists:
    • General Ledger Batches
    • Payables Batches
    • Receivables Batches
  • Can be emailed to approver for complete information before approving

I think this feature will prove to be popular with those clietn using Workflow approvals as an approver will always want s much information before approving as possible. This will likely be of great interest when Workflow approvals are being used.

Click to show/hide the MDGP 2016 R1 Feature of the Day Series Index

Transfer Old RM Statement Emails to New Email Fields

Microsoft Dynamics GPI’ve been involved with a recent upgrade of Microsoft Dynamics GP 10 to 2015. Two of the new features we helped introduce is the use of Word Templates and the Email Documents to replace the old statement email functionality which was dependent on Adobe Writer.

To help the client make the transition from the old to the new, I created an SQL script to transfer the email addresses from the table, RM00106 (RM Statement Emails) used by the old Adobe Writer to the SY01200 (Address Email Master) used by the Email Documents functionality.

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Word Templates XML Update – Make Sure Word Is Closed Before Modifying

Microsoft Dynamics GPWe had a peculiarity the other day when updating a Word template for a client. We added some new fields via Report Writer and then created a new Word Template; when then modifying the Word template the fields usually show in the XML schema, but this time we found they weren’t.

After a couple of fruitless minutes checking the modified report and creating a new version of the Word template without success I started wondering about already open applications. In particular MS Word itself was already running with an unrelated document open.

I closed down all open Word documents and, in Template Maintenance (Administration » Reports » Template Maintenance), clicked the Modify button; when the Word template opened the new fields were showing in the XML schema.

This is something I have experienced before without being able to pin down why which caused..shall we say…a certain level of frustration. I’m not sure why having Word open caused the XML schema not to be refreshed when creating a new document, I am pleased that at least I can void the problem by making sure all open instances of Word are closed before starting.

Error Printing Batch Of Cheque Remittances

Microsoft Dynamics GPI recently assisted a client with an upgrade of Microsoft Dynamics GP 10 to GP 2013 R2. As part of the upgrade we assisted the client to create some Word Template versions of sales invoice, purchase order, and cheque remittance (or check remittance to the American readers).

Everything appeared fine during development and initial testing. Fine that is until we tried producing a batch of twenty remittances which produced the following two error messages:

Microsoft Word - The file Check Remittance~2 cannot be opened because there are problems with the contents.Microsoft Word – The file Check Remittance~2 cannot be opened because there are problems with the contents.

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