Overall I think it is a great device although it overheats when playing 1080p video (only since I upgraded it to Windows 10). It is a very capable machine for working on; I have written two books on it which included running a Hyper-V VM with SQL Server and Microsoft Dynamics GP running.
Until now, the only bug bear I have had with it is the lack of a Print Screen button (apart from the crashing on videos which I didn't do very often anyway). But this morning when I got up the Surface was displaying the splash screen. The Surface had been left on last night and set to go to sleep.
I hit the power button and held it down to switch it off and came back this evening figuring I would see what the problem was.
Well, unfortunately, the problem was a persistent one. When I switched it back on again it got as far as the Surface splash and stayed there. I switched it off again by holding down the power button and restarted it, but the problem persisted.
The solution to the problem is as follows:
- Press and hold down the power button for at least 30 seconds and then release it.
- Press and hold down the power and volume up buttons and hold both down for at least 15 seconds; the screen may flash between showing nothing, the Surface splash screen and a boot menu. Release both buttons at the same time.
- Click Exit on the boot up menu which displays.
Your Surface should now boot.