“Unable to obtain the next FAINDEX” Error When Integrating Data into Microsoft Dynamics GP

Microsoft Dynamics GPWhen doing some work with a client recently, they reported an error in SmartConnect when trying to import new assets into Microsoft Dynamics GP.

This integration had been in use for a while and was known to work; it was was only being encountered in a newly created company.

The error they were receiving was very brief:

SmartConnect error

Unable to obtain the next FAINDEX

A quick search revealed a Microsoft Docs article covering this issue. As no assets have yet been created, the next number hasn’t yet been initiated so integrations can’t get the next FAINDEX. The solution is to manually create the first asset in Dynamics GP, after which the integration should run successfully.

However, the first time we tried the integration after manually creating an asset, we received another error:

SmartConnect error

Unable to obtain the next Financial Index

The solution to this was also quite simple; on the manually created asset, manually add the Book information.

Once a single asset was created and had it’s book information added, the integration was then able to run successfully.

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I no longer work with Microsoft Dynamics GP, but the last company I worked for was ISC Software in the UK; if you’re looking for support or consultancy services with Microsoft Dynamics GP you can contact them here.

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