Microsoft Dynamics GP Support from ISC Software

ISC Software SolutionsI've worked with Microsoft Dynamics GP for over 17 years and, like most people, do not work for the company with whom I first started. In fact, I am now on my third company working with Microsoft Dynamics GP (and starting to do some work with Microsoft Dynamics Business Central). 18 months after I left the first company they bowed out of supporting Dynamics GP; I now hear from a former client whom ISC Software were already on-boarding for support, that two years after I left the second company, Perfect Image Ltd., that they are also now bowing out of supporting Microsoft Dynamics GP.

A few of the clients I worked with at Perfect Image have already decided that they needed to change their support partner and moved across to ISC Software where they can continue to work with me and report being happy with the support, and other services they receive from the team and I.

With a new year about to dawn (and hopefully a better one that 2020), it might be time to review your support contract and consider moving to ISC Software.

Direct phone line to our support team

Online support portal

Dedicated account manager

Non-support related assistance, reports and modifications

Free GP Elementz Add-ons

Tailored Support Plans including 24/7/365 and unlimited

Value for money, plans start at £/€2,000

Accredited consultants with real world experience

All versions supported including older releases

3rd party products including Jet Reports & SmartConnect

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Workfow Submit button on PM Transaction Entry not working in Microsoft Dynamics GP

Microsoft Dynamics GPI've been doing some work with a client to implement the Workflow module of Microsoft Dynamics GP for approvals of Payables Transactions and encountered an oddity; when the user creates a transactions and hits Submit, nothing happens, but was not able to reproduce this on any of my demo or test systems.

There was a customised window in use on the client system, so I removed this and tried with the standard window and got exactly the same result. Some more testing showed that when the action pane was disabled and the old style toolbar being used, the Submit button was missing.

I had tried a 2018 RTM versaion and not been able to reproduce, but this was becuase I had one setting diferent. In Payables Management Setup (Purchasing area page » Setup » Payables Management), my systems were all set to allow the voucher number to be overridden, but the client had disabled this option.

When we changed this setting in their test company, the workflow submit worked correctly.

I did some further checking and was able to confirm that this is a bug in the Dynamics GP 2018 version which was resolved in the R2 version; the workaround is to allow the voucher number to be overridden and the solution is to upgrade.

Fortunately, we are already talking to this client about upgrading Microsoft Dynamics GP to the latest version; in the short-term they'll allow override in test while the build and test of the workflows are complete and the deploy to live should tie in with the upgrade project.