A client reported a problem with their PO Approval Workflow process failing whenever a PO was submitted for approval. As soon as the Submit button was pressed, the document was rejected, but did not show a user:
Looking in Workflow History showed the assigned user on both the Submit and Reject lines was showing as SYSTEM:
This was not a new workflow process, it is one which has been used for over a year, so I knew there was not an inherent problem.
Due to another issue I’ve been working on recently, I had a suspicion that this was AD related. To confirm this, I opened Workflow Maintenance () and tried to add a manager:
The return of the search on the name failed, which was what I had expected.
The problem was that Workflow was not able to sucessfully perform a lookup on Active Directory to determine the user. I relayed this information back to the client and they were able to determine that there was a problem with one of the domain controllers. Once resolved, the workflow was again working correctly.