Purchase Order Approval Workflow Automatically Rejected

Microsoft Dynamics GPA client reported a problem with their PO Approval Workflow process failing whenever a PO was submitted for approval. As soon as the Submit button was pressed, the document was rejected, but did not show a user:

Purchase Order Entry

Looking in Workflow History showed the assigned user on both the Submit and Reject lines was showing as SYSTEM:

Workflow History

This was not a new workflow process, it is one which has been used for over a year, so I knew there was not an inherent problem.

Due to another issue I've been working on recently, I had a suspicion that this was AD related. To confirm this, I opened Workflow Maintenance (Admistration &175; Setup &175; Company &175; Workflow Maintenance) and tried to add a manager:

Workflow User Selection

The return of the search on the name failed, which was what I had expected.

The problem was that Workflow was not able to sucessfully perform a lookup on Active Directory to determine the user. I relayed this information back to the client and they were able to determine that there was a problem with one of the domain controllers. Once resolved, the workflow was again working correctly.

Can ISC Software Solutions help?

ISC Software Solutions are UK and Ireland based experts on Microsoft Dynamics GP. If you'd like to speak to someone about support, consultancy, upgrades, implementation, development, GP Elementz add-ons or portals, or anything else Dynamics GP related, you can use the form below.

Your Name (required):
Your Email (required):
Enquiry message:

What should we write about next?

Your Name (required) -
Your Email (required) -