This book covers:
- Introduce yourself to the certification exam and helpful exam taking tips
- Learn about marketing automation and its application to your organization
- How to enable an efficient and accurate sales process
- Service your customers and get metrics to make sure your customers are truly happy
- Schedule and plan for resource allocation if needed while servicing your customers
- Prepare for the MB2-868 certification exam with a mock 75 question exam
If you’re intending to get certified on Microsoft Dynamics CRM then this certification guide will be a great tool for preparing.