MDGP 2013 Feature of the Day: Honour Discontinued Item Status In Field Service

Microsoft Dynamics GPMicrosoft are posting the Microsoft Dynamics GP 2013 Feature of the Day series on the Inside Microsoft Dynamics GP Blog.

The sixty sixth feature they’ve announced is Honour Discontinued Item Status In Field Service.

In Microsoft Dynamics GP 2013, when a discontinued part is entered on a service call or depot work order, the system searches the requested warehouse and the restocking warehouses to determine quantity available. When the quantity available is less than the quantity entered a window will appear showing you the quantities available so that you are able to make a decision such as changing the quantity entered or substituting the item.

Discontinued Items

This new feature is targeted at the following roles:

  • Customer Service Rep
  • Customer Service Manager
  • Order Processor
  • Purchasing Agent
  • Purchasing Manager
  • Accounts Payable Coordinator
  • Shipping and Receiving
  • Warehouse/Inventory Manager
  • Accounts Receivables Administrator

MDGP 2013 Feature of the Day: Create Equipment From Manufacturing

Microsoft Dynamics GPMicrosoft are posting the Microsoft Dynamics GP 2013 Feature of the Day series on the Inside Microsoft Dynamics GP Blog.

The sixty fifth feature they’ve announced is Create Equipment From Manufacturing.

You can now automatically create equipment records from Manufacturing Order Receiving’s and from Manufacturing Quick Orders. You can also decide whether you want to create equipment records from non-serialized items on manufacturing orders as well;

Service Setup

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MDGP 2013 Feature of the Day: Shipping Address Overrides Remain In Service Call

Microsoft Dynamics GPMicrosoft are posting the Microsoft Dynamics GP 2013 Feature of the Day series on the Inside Microsoft Dynamics GP Blog.

The sixty first feature they’ve announced is Shipping Address Overrides Remain In Service Call.

When you override the shipping address on a part line with a miscellaneous address ID, that shipping address is used throughout the service call process for that part. A tax schedule ID is added to the Misc. Address Maintenance window, so that when that shipping address override is used on the part, the tax schedule assigned to the address is used to calculate the tax on the invoice in Sales Order Processing.

Service Call Entry/Update

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MDGP 2013 Feature of the Day: Hotline Notes Re-Sorted

Microsoft Dynamics GPMicrosoft are posting the Microsoft Dynamics GP 2013 Feature of the Day series on the Inside Microsoft Dynamics GP Blog.

The fifty fourth feature they’ve announced is Hotline Notes Re-Sorted.

Currently in Service Call Management, the hotline notes are appended to the bottom of the text rather than inserting the latest notes at the top of the stack.

With Microsoft Dynamics GP 2013, notes entered in the Hotline Entry window are displayed in the Call Number Note window newest first. You will always have the most recently entered information at the top of the window. Any additional notes you enter in the Note window will remain where you entered them.

Service Call Entry/Update

This new feature is targeted at the following roles:

  • Dispatcher
  • Customer Service Manager
  • Customer Service Rep
  • Outbound Technician
  • Account Manager
  • Sales Manager
  • Dedicated Sales Rep

MDGP 2013 Feature of the Day: Equipment Supersession Date History Is Maintained

Microsoft Dynamics GPMicrosoft are posting the Microsoft Dynamics GP 2013 Feature of the Day series on the Inside Microsoft Dynamics GP Blog.

The fiftieth feature they’ve announced is Equipment Supersession Date History is Maintained.

In Service Call Management, when posting a supersession on an equipment card, the historical event from the post is not recorded if there are multiple changes to the serial number or item number within the same day.

Now with Microsoft Dynamics GP 2013, the date has been added to the history so when multiple changes are made on the same day they will be recorded and can be viewed;

Equipment Maintenance - Supersession

This new feature is targeted at the following roles:

  • Warehouse Manager
  • Product Designer
  • Warehouse Worker
  • Customer Service Rep
  • Customer Service Manager
  • Quality Controller
  • Shipping and Receiving