Management Reporter Login Error

I thought I had posted this a while ago, but searching my blog I can’t find it. A client contacted me recently to report the following error message:

Management Reporter - CanManagement Reporter – Can’t connect to the Management Reporter server. Do you want to specify a different server address?

My first step was to try running Management Reporter myself and was able to log in without a problem’; this was on the same Citrix server the client had been trying to log into which ruled it out as being a problem with the Management Reporter services.

The client in question was a member of their internal IT department and had his own Domain account and access to a global Domain administrator account. It was his own Domain account which he had logged into the server with, but this user was not in Management Reporter; it had been configured using the global Domain Admin account to minimise the number of licenses assigned to IT (the client is running Microsoft Dynamics GP 2010).

Once he logged in with the global Domain Admin account he was able to access Management Reporter without any further issues.

Ian Grieve

About Ian Grieve

Ian is a Microsoft Dynamics GP certified consultant specialising in the delivery of Microsoft Dynamics GP projects and currently working for Perfect Image Ltd., a Microsoft Partner and VAR in the North East of England. Ian has worked with Microsoft Dynamics GP since 2003 and, over the nine years since, has dealt with all aspects of the product life-cycle from presales, to implementation, to technical and functional training, to post go-live support and subsequent upgrades and process reviews. In his spare time, Ian runs the azurecurve | Ramblings of a Dynamics GP Consultant blog dedicated to Microsoft Dynamics GP and related products.
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