Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide

● Ian Grieve ●  ● 2 Comments   ● 

While working with Packt Publishing on the Microsoft Dynamics GP 2013 Cookbook (which can be pre-ordered direct from Packt Publishing) I was approached to do some technical reviewing of a Microsoft Dynamics CRM book; the Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide by Danny Varghese which has now been published;

Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide

This book covers:

  • Introduce yourself to the certification exam and helpful exam taking tips
  • Learn about marketing automation and its application to your organization
  • How to enable an efficient and accurate sales process
  • Service your customers and get metrics to make sure your customers are truly happy
  • Schedule and plan for resource allocation if needed while servicing your customers
  • Prepare for the MB2-868 certification exam with a mock 75 question exam

If you’re intending to get certified on Microsoft Dynamics CRM then this certification guide will be a great tool for preparing.

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