Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide

Originally posted on coralcurve | A Consultant’s Dabblings in Dynamics CRM.

While working with Packt Publishing on the Microsoft Dynamics GP 2013 Cookbook (which can be pre-ordered direct from Packt Publishing) I was approached to do some technical reviewing of a Microsoft Dynamics CRM book; the Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide by Danny Varghese which has now been published;

Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide

This book covers:

  • Introduce yourself to the certification exam and helpful exam taking tips
  • Learn about marketing automation and its application to your organization
  • How to enable an efficient and accurate sales process
  • Service your customers and get metrics to make sure your customers are truly happy
  • Schedule and plan for resource allocation if needed while servicing your customers
  • Prepare for the MB2-868 certification exam with a mock 75 question exam

If you’re intending to get certified on Microsoft Dynamics CRM then this certification guide will be a great tool for preparing.

Ian Grieve

About Ian Grieve

Ian is a Microsoft Dynamics GP certified consultant specialising in the delivery of Microsoft Dynamics GP projects and currently working for Perfect Image Ltd., a Microsoft Partner and VAR in the North East of England. Ian has worked with Microsoft Dynamics GP since 2003 and, over the nine years since, has dealt with all aspects of the product life-cycle from presales, to implementation, to technical and functional training, to post go-live support and subsequent upgrades and process reviews. In his spare time, Ian runs the azurecurve | Ramblings of a Dynamics GP Consultant blog dedicated to Microsoft Dynamics GP and related products.
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2 comments on “Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide

  1. Pingback: Microsoft Dynamics CRM 2011 Applications (MB2-868 … – azurecurve : Interesting Findings & Knowledge Sharing

  2. Pingback: Microsoft Dynamics CRM 2011 Cookbook Released | azurecurve

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