PSTL Registration Error

Earlier this month the Microsoft Dynamics GP Support Blog announced that the Professional Services Tools Library had been made free of charge and can be downloaded from here (PartnerSoruce login required; Customers will need to contact their partner).

It’s a while since I did much with PSTL so I decided to download it and take a look. I got it installed correctly but when I tried to open it I got this error;

Microsoft Dynamics GP - Unhandled script exception: [Microsoft][SQL Server Native Client 10.0][SQL Server]Could not find stored procedure 'PI.dbo.smChangeAccountIndex2'.

When I clicked OK, I got this follow on error;

Microsoft Dynamics GP - The stored procedure 1TA_Territory_Combiner returned the following results: DBMS: 103, Microsoft Dynamics GP: 0.

I did a little digging around and found this Microsoft KB Article:
You may receive a “Could not find stored procedure” error message when you install the Microsoft Great Plains Professional Services Tools Library
which is for an old version of Microsoft Great Plains but is still applicable.

The problem was the ODBC connection, on the test client, was setup with the incorrect settings;

Microsoft SQL Server DSN Configuration

Use ANSI quoted identifiers and Use ANSI nulls, padding and warnings should both be unchecked but for some reason on the test clients ODBC they were enabled;

Microsoft SQL Server DSN Configuration

Once I removed the checks against these two settings PSTL worked correctly.

Ian Grieve

About Ian Grieve

Ian is a Microsoft Dynamics GP certified consultant specialising in the delivery of Microsoft Dynamics GP projects and currently working for Perfect Image Ltd., a Microsoft Partner and VAR in the North East of England. Ian has worked with Microsoft Dynamics GP since 2003 and, over the nine years since, has dealt with all aspects of the product life-cycle from presales, to implementation, to technical and functional training, to post go-live support and subsequent upgrades and process reviews. In his spare time, Ian runs the azurecurve | Ramblings of a Dynamics GP Consultant blog dedicated to Microsoft Dynamics GP and related products.
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2 comments on “PSTL Registration Error

  1. Pingback: Interesting Findings & Knowledge Sharing » PSTL Registration Error | azurecurve

  2. Pingback: PSTL Registration Error | azurecurve - DynamicAccounting.net - GP Technical Blogs - Microsoft Dynamics Community

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